We value you as a customer and respect your privacy. For those reasons we will not share your customer information with any third parties outside of CompView. CompView will contact you periodically with information about special offers. You may opt-out of receiving CompView e-mail, fax or mail correspondence at any time simply by contacting us. CompView does not obtain information about end-users without their knowledge. The only information we collect is provided by end-users through one of our feedback forms and may include name, company name, address, phone, fax and e-mail address.
We do not charge your credit card for an item until it is shipped. All orders are subject to verification and approval by the card-issuing bank. For your protection, orders shipped to an address other than your billing address may require additional verification.
Please be sure to provide your exact billing address and telephone number (the address and phone number your credit card bank has on file for you). Incorrect information may cause a delay in processing your order. There is no surcharge for using your credit card to make purchases with CompView.
We can only accept credit cards from cardholders with a billing and shipping address located within the United States. The credit card must also be issued in the United States
We accept the following additional methods for payment: Cashier’s check, Company check, Personal check, Money order
We accept checks in US dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed.
Purchase Orders are accepted for corporate, education, and government organizations with approved credit. CompView payment terms are Net 20.
Leasing options are available. Ask a CompView representative for details or request to have leasing rates and options included in your quote.
Credit and Terms New customers requesting payment terms must provide either a credit card number or a purchase order number. The account will not be charged for the order, unless the agreed upon payment terms are not met. Our terms are Net 20 Days on approval of credit. If your organization would like to be considered for credit, please download a credit application.
Payment Currency All prices on the CompView website are quoted in U.S. currency and all orders must be transacted in the same.
Sales Tax Occasionally, we may also be required to collect sales taxes for other states, under certain conditions. Any time that we have a legal obligation to collect state sales taxes, we add the appropriate charges to the order and inform you of such.
If you or your organization have been approved for tax-exempt status in your state, please contact the CompView Accounting Department.
Tax Exempt Status If your firm holds a valid sales tax exemption permit for California, Minnesota, Oregon, Utah, Washington or Wyoming, please proceed as follows:
Invoices A copy of your final invoice will be mailed to you under separate cover at the time of shipment. If you later need a duplicate copy of your invoice, please call a Customer Service Representative at 800.448.8439.
Shipping Methods: We charge a shipping fee based upon the shipment option that you select at checkout. The three shipping options are:
Oversized Items Please call for shipping details. The shipment fee is calculated based upon a combination of the shipment method that you select, where the product is being shipped to, and the weight and corresponding size restrictions. This fee is clearly presented at checkout prior to finalizing your order.
Shipment Tracking Please contact our Customer Service Department at 800.448.8439 for the status of your order.
Non-Deliverable Shipping Addresses CompView ships online orders to addresses in the 50 United States, with the following exceptions:
International Shipments CompView only ships orders within the 50 United States.
Backorder Policy If the item you selected is backordered, it is usually restocked within 3 to 10 days. We will keep your order open and ship the item when we receive the product. We won’t charge your credit card or account until the product ships. If you decide to cancel your order during that time, please contact your Account Executive or our Customer Service Department at 800.448.8439.
In some instances, the manufacturer may have a longer lead time than stated therefore the re-stocking of our warehouses may be delayed for longer than 10 days. We will do our best to ship your order as soon as we receive the product.
In other cases, the manufacturer may only produce a limited quantity of a specific item. This quantity may not be sufficient to satisfy all of the orders placed for a particular item either with CompView and/or our competitors. CompView will attempt to fill as many orders as we can. We apologize in advance if we are not able to fulfill your order immediately.
Refurbished items are by their very nature “constrained”. We have no guarantee that we will receive additional product and thus will cancel your order after two weeks if we are unable secure additional inventory.
In some cases, the manufacturer may choose to discontinue an item, even though we have quite a few orders for a particular item. This will force us to cancel that item from your order. However, we will contact you with alternatives to help you find a comparable product. If you would like estimated time of arrival of when we believe the manufacturer will ship us the backordered item (ETA date), please call us at 800.448.8439.
Return Policy All items are subject to a minimum 15% restocking fee per item.
Limited Non-Defective Returns Non-defective items returned for credit toward another purchase of equal or greater value must be returned within 30 days of receipt of original purchase. The client will be responsible for the return shipping charges.
The returned item(s) must be 100% complete, in original and re-sellable condition, with all packaging, manuals, registration card(s), accessories and software. We reserve the right to refuse a return on any product that does not meet these requirements. Examples of this would include; original box not included, product damaged, or the box has been marred with writing other than the shipping label.
Special/Custom Order Items We cannot accept any custom order items for return. Examples of special/custom order items include, but are not limited to, custom screens and cables.
Money-Back Guarantees CompView does not offer a money-back guarantee on any product.
Return Procedures No return will be accepted without a return authorization (RA) number.
To request a RA number, please contact our CompView RMA Department at 800.448.8439. RA numbers are valid for ten business days after issue. Place your RA number(s) clearly on the shipping label of the return shipment. Affix a label to the box. PLEASE DO NOT MARK THE BOX ITSELF IN ANY WAY. We suggest that you use a return shipping method that issues tracking numbers and also purchase shipping insurance for the full value of the original purchase. This will help you ensure the item is safely returned to our Returns Department and protect you in the event it is damaged or lost during shipment. Shipping and handling fees are not refundable, with the exception of orders incorrectly shipped by CompView.
Pricing and Typographical Errors All prices are subject to change without notice. We make every effort to provide you the most accurate information. In the event a product is listed at an incorrect price due to a typographical, photographic, or technical error or error in pricing information received from our suppliers, CompView shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item’s correct price is higher than our stated price we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish.
Order Acceptance Policy All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit department. We may require additional verifications or information before accepting any order.
We value you as a customer and respect your privacy. For those reasons we will not share your customer information with any third parties outside of CompView. CompView will contact you periodically with information about special offers. You may opt-out of receiving CompView e-mail, fax or mail correspondence at any time simply by contacting us at firstname.lastname@example.org. CompView does not obtain information about end-users without their knowledge. The only information we collect is provided by end-users through one of our feedback forms and may include name, company name, address, phone, fax and e-mail address.
Some of CompView’s technology manufacturers offer trade-in programs which provide cash or credit for your pre-owned technology products when you purchase new equipment. In some cases this is a fee based service which requires a credit card to cover any shipping and recycling fees.
Equipment Recycling CompView offers the following resources to help you recycle your equipment in an environmentally friendly manner.